IDENTIFICATION DATA. OWNERSHIP OF THE DOMAIN.
In compliance with the duty of information contained in Article 10 of Law 34/2002, of 11 July, of Services of the Information Society and Electronic Commerce, the following data are reflected below: the owner of the web domain of the virtual shop, www.florarena.com is FLORENCIA ALEXA ARENA] (hereinafter FLOR ARENA), with address for these purposes at Calle Alcalá 204, 28028 Madrid, N.I.E. number: Y5255453J. Contact e-mail address for any queries: firstname.lastname@example.org of the website.
2. PURPOSE AND SCOPE OF APPLICATION
The purpose of these General Conditions of contracting and use is to regulate the availability of the information provided in the online shop of www.florarena.com, as well as the commercial transactions that arise between the users of the domain www.florarena.com . Both browsing the online shop and the purchase of any of the products offered in it, imply the acceptance as a user, without reservations of any kind, of each and every one of these general conditions of contracting and use. Flor may at any time and without prior notice, modify the present general conditions of contracting and use, as well as the particular conditions that, where appropriate, are included, by publishing these modifications in the shop so that they can be known by the users, and the date of these modifications will be recorded.
3. INFORMATION PROVIDED ON THE WEBSITE
We make every effort to offer the information contained on the website truthfully and without typographical errors. In the event of any error of this type occurring at any time, beyond the control of www.florarena.com, it will be corrected immediately. All contractual information on the website is shown in Spanish (Castilian), and communication with customers and users, as well as the formalisation of the contract, will be carried out in this language.
The access and/or use of this Flor Arena portal attributes the condition of USER, who accepts, from said access and/or use, the General Conditions of Use reflected here. The mentioned Conditions will be of application independently of the General Conditions of Contracting that in its case are of obligatory fulfillment.
5. SHIPPING AND DELIVERY TIMES
We ship to Spain except Ceuta and Melilla and the Canary Islands, but we are working to deliver as soon as possible.
We also deliver to the Balearic Islands, Mallorca, Menorca, Ibiza and Formentera.
The company in charge of shipping and delivery is GLS.
All packages include:
1 Box or shipping package per order.
All shipments in the peninsula are free of charge.
Shipments outside the peninsula are free for orders over fifty-five euros (55€).
For orders under fifty-five euros, the shipping cost will be fifteen euros (15€). The shipment will be received within a maximum of 48 hours.
If you place your order before 16:00 on a working day, your order will be dispatched the same day. If you place your order after that time, it will be dispatched on the next working day.
Orders placed on Fridays after 16:00 or on weekends will be dispatched on Monday or the next working day if it is a public holiday.
Orders to the Balearic Islands can take between 48 and 72 hours.
It will arrive before 14h of the next working day if you buy before 16h.
In the event that the customer has provided the wrong address, all extra costs will be borne by the customer. If more than ten days elapse in the offices of GLS without being collected the order, FLOR ARENA will not proceed to reimburse the price paid and will retain the full amount.
6. RIGHT OF WITHDRAWAL AND RETURNS
We love our products. If you do not love your purchase, you can return it to us within 48 hours (except for personalised and intimate apparel, which cannot be exchanged or returned, except for manufacturing defects).
Only returns previously authorised by Flor Arena will be accepted. In order to request an exchange or return, it will be necessary to send a photo if there is any defect or manufacturing defect. The buyer can contact Flor Arena by email at email@example.com , indicating the order number and the reason for the return, or request it through the following link: https:// www.florarena.com
The loose thongs of swimsuits or bikinis cannot be returned as they are intimate garments.
Once the return has been authorised by Flor, the buyer must send the product to the following address:
Calle Alcalá 204, 28028 Madrid.
Once the goods have been received and checked that they are in perfect condition, the money will be refunded or a new product will be sent, which will consist of the same article if the customer so wishes. The refund will be made using the same payment method used to make the purchase. Please note that refunds or reimbursement of the price paid will not include shipping costs or VAT on the order. These amounts will be deducted from the refund amount.
In case of receiving a wrong product not included in the buyer's order, Flor Arena will be responsible for providing the solution without any additional cost to the customer. The process will be to pick up the wrong item and deliver the correct one in the same service. The same procedure will be carried out for errors or inespecifications attributable to the buyer when placing the order.
In special promotions such as 2x1, the discount will always be applied to the lowest priced item.
In case of any change or return in orders on which a 2x1 has been applied, the object of the promotion will be broken and therefore the discount applied.
In any case, products purchased on the website www.florarena.com can be returned or exchanged within TWO DAYS from the date of purchase (with the exception of personalised products, which cannot be exchanged or returned, except for manufacturing defects).
FLOR ARENA is not responsible for misuse or damage to its products due to contact with water treated with chemicals or inappropriate temperatures. The specifications of the garments are listed on the website.
FLOR ARENA offers you various payment methods so that you can choose the one that suits you best or best suits your needs: Payment by credit card, PayPal or by bank transfer to BBVA. We also have express methods such as Bizum. To find out more about payment methods, please contact us via the email address provided.
Our garments are not subject to promotions. Therefore, no discounts will be applied unless specifically advertised on the website.
9. DATA PROTECTION
In accordance with current and applicable legislation on personal data protection, we inform you that your data will be incorporated into the processing system owned by [FLOR ARENA] with NIF Y5255453J and address located at Calle Alcalá 204, 28028 Madrid, and that their respective purposes, retention periods and legitimate bases are listed below. For those processing operations that so require, we also inform you of the possible creation of profiles and automated decisions.
What do we use your data for?
To provide you with our services so that you can purchase our products and for other purposes such as managing your queries, doubts, comments or complaints.
Why do we use your data?
The legal basis will be either the consent that you have previously given us or the need to process the data in order to provide you with the service that you have also previously requested from us. We will also process your data if we are under a legal obligation to do so.
What categories of data will we ask you for?
Only the identification data necessary to identify you, contact you, carry out the transaction, proceed with the payment or return and send you the product.
With whom will we share your data?
Only to suppliers essential to provide you with the service you have requested and only with your express consent.
Will we make any international transfer of your data?
How long will we keep your data?
For the period necessary to provide you with the service and to comply with legal obligations, and for as long as consent is given.
Rights of interested parties
FLOR ARENA informs Users that they may exercise their rights of access, rectification, limitation, suppression, portability and opposition to the processing of their personal data before the Data Controller, as well as the withdrawal of the consent given.
- Right of Access: This is the user's right to obtain information about their specific personal data and the processing that has been carried out or is carried out, as well as the information available about the origin of said data and the communications made or planned for said data.
- Right of rectification: This is the right of the data subject to have data that proves to be inaccurate or incomplete amended. It may only be satisfied in relation to information that is under the control of the APP, for example, deleting comments posted on the page itself, images or web content containing personal data of the user.
- Right to the Limitation of processing: This is the right to limit the purposes of the processing originally foreseen by the data controller.
- Right of Deletion: This is the right to delete the user's personal data, with the exception of the provisions of the GDPR itself or other applicable regulations that determine the obligatory nature of the conservation of the same, in time and form.
- Right of portability: The right to receive the personal data that the user has provided, in a structured, commonly used and machine-readable format, and to transmit them to another data controller.
- Right of Opposition: This is the user's right not to have their personal data processed or to cease the processing thereof by the APP.
In order to exercise any of the rights described above, the following requirements must be met:
- Submission of a letter to the address firstname.lastname@example.org (for the attention of [FLOR ARENA]).
- The letter sent by the owner of the data requesting the exercise must comply with the following legal requirements:
- Name, surname(s) of the interested party and a copy of the DNI/NIE or any other identifying document. In the exceptional cases in which representation is admitted, the identification by the same means of the person representing the data subject will also be necessary, as well as the document accrediting the representation. The photocopy of the DNI may be substituted provided that the identity is accredited by any other legally valid means.
- Request in which the request is made (the year in which the information to which access is sought is requested). If you do not refer to a specific file, you will be provided with all the information we have on your personal data. If you request information on a specific file, only the information on this file. If you request information relating to a third party, it will never be provided. If you request it by telephone, you will be instructed to do so in writing and you will be informed of how to do so and the address to which you should send it. You will never be given information by telephone.
- Address for notification purposes.
- Date and signature of the applicant.
- Documents accrediting the request being made.
- The interested party must use any means that allows accreditation of the sending and receipt of the request.
Finally, we inform you that you have the right to file a complaint with the Spanish Data Protection Agency in the event that you have knowledge or consider that a fact may involve a breach of the applicable regulations on data protection.
FLOR ARENA undertakes to adopt the necessary technical and organisational measures, according to the level of risks that accompany the processing carried out by them and indicated in the section of the terms and conditions of use, so as to ensure its integrity, confidentiality and availability.
In accordance with the provisions of Article 22.2 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE) in force, FLORENCIA ALEXA ARENA on its www.florarena.com must comply with the obligation to inform about the cookies it uses and their purposes.
Cookies are essential for the functioning of the Internet, providing countless advantages in the provision of interactive services, facilitating the User's browsing and usability of our website.
The user can modify the personalised configuration by clicking on the link at the bottom of the page "Change cookie configuration".
11. EXCLUSION OF GUARANTEES AND LIABILITY
[FLOR] is not responsible, in any case, for damages of any kind that may cause, but not limited to: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the content, despite having taken all the necessary technological measures to prevent it.
12. MODIFICATION OF THE PRESENT CONDITIONS AND DURATION
[FLOR] may modify at any time the conditions determined here, being duly published as they appear here.
The validity of the aforementioned conditions will depend on their exposure and they will be in force until they are duly published. they are modified by others.
13. INTELLECTUAL AND INDUSTRIAL PROPERTY
[*] itself or as assignee, is the owner of all the intellectual and industrial property rights of its website, as well as of the elements contained therein (including, but not limited to, images, sound, audio, video, software or texts; trademarks or logos, colour combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by [*]. They are, therefore, works protected as intellectual property by the Spanish legal system, being applicable to them both the Spanish and Community regulations in this field, as well as the international treaties relating to the matter and signed by Spain.
All rights reserved. Under the provisions of the Intellectual Property Law, are expressly prohibited reproduction, distribution and public communication, including its mode of making available, all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the permission of FLOR ARENA.
The user undertakes to respect the rights of Intellectual and Industrial Property owned by FLOR ARENA. You can view the elements of the portal and even print, copy and store them on the hard drive of your computer or any other hardware provided it is solely and exclusively for personal and private use. The user must abstain from deleting, altering, evading or manipulating any protection device or security system that may be installed on the [*] pages.
14. LEGAL ACTIONS, APPLICABLE LEGISLATION AND JURISDICTION
[FLOR] also reserves the right to bring any civil or criminal action it deems appropriate for the improper use of its website and content, or for breach of these conditions.
The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spanish territory. If any dispute arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. FLOR ARENA has its registered office at Calle Alcalá 204, 28028 Madrid, Spain.
Contracts concluded by electronic means in which a consumer is a party shall be presumed to have been concluded in the place where the consumer has his or her habitual residence.
Electronic contracts between entrepreneurs or professionals, in the absence of an agreement between the parties, shall be presumed to have been concluded at the place where the service provider is established.
Online dispute resolution under Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr/
Secure communication protocol:
SSL Certificate is used. Flor Arena uses a server based on one of the most reliable secure payment systems on the Internet: the SSL (Secure Socked Layer) security protocol (for more information, please visit www.ssl.com). All your personal data and the information you transmit to us travels in encrypted form over the network, and is protected and encrypted before being sent for processing. For Visa and Mastercard payment only CES (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is CES compliant, the system will contact the issuing bank for the buyer to authorise the purchase. Once the bank confirms the authenticity, the card will be charged. Otherwise the order will be cancelled. The payment gateway we use for your credit card payment is BBVA, which encrypts your data using the SSL 256 bit protocol. Our system does not store any bank details of your credit card but goes directly to the bank's Virtual POS (Point of Sale Terminal).
What is SSL?
The latest advances in browser and server technology have made it easier to use web services without worrying about electronic fraud. An example of this is Secure Sockets Layer (SSL), developed by Netscape, a security protocol submitted to the Internet Engineering Task Force (IETF) as an Internet draft. Basically, the protocol allows the browser and the server of a web session to authenticate each other and to protect the information that will subsequently flow between the two points. By using cryptographic techniques such as encryption and digital signature, the protocol: allows web browsers and web servers to authenticate each other allows website owners to control access to particular servers, directories, files or services allows sensitive information (such as credit card numbers) to be shared between the browser and server, keeping it inaccessible to third parties and ensures that data exchanged by the browser and server cannot be corrupted, either accidentally or deliberately, without detection.